Showing posts with label Telemarketing. Show all posts
Showing posts with label Telemarketing. Show all posts

September 08, 2009

Telemarketing Results Plummet by Up to 75%


The amount of activity required to generate leads today is growing out of control. It is like an iceberg - the what is seen above the surface, is minor relative to the effort that is required.

Take telemarketing for example - it can be a very lonely job if you are targeting C level.

How often would you expect somebody working on it full time might expect to talk to a decision maker?

Well last year, we ran some numbers across a wide range of campaigns in Britain and Ireland. The figures for C level exec in a large organisation were on average one decision maker spoken to every 3 days. So, in a typical month one would expect to talk to 3 or 4 decision makers, with perhaps somewhere around 20-30% being interested in meeting. That would put the telemarketing cost of each meeting at in the region of 3-4,000 euro / pounds.

Are you surprised at those figures? It is important to bear in mind that these are the results achieved by a full time telemarketing person. For those of us who have other jobs to do as well, namely meeting with customers, preparing proposals, etc., achieving the same result could take months.

Everybody knows it has got harder to access C level executives. Again our numbers shows just how much harder. Comparing 2008 to 2003, it takes twice as many calls and twice as many hours of effort to talk to a C level manager. Now, I don't want to even talk about the effect of the current economic slowdown on those numbers - the results are down by up to 75%!

What does all this suggest? Well that cold calling is out and networking is in. That if you want to talk to C Level executives you have to be patient and persistent. That you have to give these managers a compelling reason to want to listen.

November 21, 2008

Selecting a Telemarketing Agency - Key Questions to Ask

8 out of ten companies say they need help with lead generations.  But, before you engage the services of any lead generation/telemarketing company ask them the following questions:

1. Will they allocate a dedicated resource to your account?

2. Generally how long does it take to access a decision maker?

3. How do they track and record call backs?

4. What do they see as the KSF to a lead generation campaign are? If
they don't say lead generation is about a programme of activity and
ongoing communications then end the conversation

5. Will they run a pilot for 3 months?

6. Can they show you sample qualification information they look for???
The good ones can

7. What are the common objections they get over the phone? Again the
good ones will rattle off an answer to this question.

Lead generation comes in many guises. It requires a system and process
not just a person on the phone making calls.

Your sales team need to be either prospecting, presenting or advancing
sales cycles. If they aren't generating leads you will need to get
them some support. If you do get outside help ask the right questions.

John O' Gorman DirectorAccelerated Sales Growth, sales managment